MIST learns your manuals, alarm codes and service procedures, then answers dealers, technicians and growers in their own language — every answer grounded in your sources, with human escalation when it matters.
Your equipment operates across countries, languages and growing conditions. MIST turns manuals, alarm references and field experience into a controlled knowledge layer for each customer.
Manuals, alarm codes and resolved cases stay scattered and hard to reuse.
Dealers need accurate support in local languages and time zones.
The same questions repeat, and good answers live only in people's heads.
Senior engineers spend their time resolving repeatable first-line questions.
Begin with an approved knowledge base. Every capability below runs in production today.
Ground answers in your manuals, alarm guides and service procedures — PDF, DOCX, HTML, XML or text — with semantic vector search.
Organise content into isolated topics. Search stays strictly inside the chosen block, so product lines and customers never bleed into each other.
Support dealers, technicians and growers in export markets — questions and answers in their own language, without duplicating service desks.
See what customers actually ask. Track popular questions, match quality and gaps in your documentation to improve coverage over time.
When confidence is low or a case is critical, MIST hands the conversation to a human operator instead of guessing.
Role-based access for admins, partners and users. Each partner owns and sees only their own documents, categories and customers.
One governed platform, shipped in stages. Knowledge is live in production today, equipment integrations are actively in build, and the OEM layer is on the way.
Approved documents and a multilingual, source-grounded assistant deployed in a controlled, fast rollout.
Read-only PLC, alarm and sensor integrations interpret equipment events in their operating context.
Guided workflows, proactive reporting and operational decision support for your service teams.
Your branded intelligence platform for an international installed base.
Deploy MIST where commercial value is clearest: give your service network and customers grounded access to product knowledge.
Protect know-how, reduce repeat enquiries and turn your documentation into a digital service asset around every equipment line.
Provide consistent, multilingual diagnostics and guidance across export markets — with a clear human escalation path.
Understand equipment behaviour faster, with clear next steps grounded in the manufacturer's own documentation.
MIST is built for controlled deployment: approved knowledge, private environments and human approval before anything sensitive is acted on.
Select one controller or equipment line, one service workflow and two operating languages. Measure answer quality, escalation demand and documentation gaps.